If you’re noticing an increasing trend in customer dissatisfaction amongst cable TV providers, you’re not going crazy. In fact, there’s actually science to back it up. A research group at the University of Michigan conducted a study of customer satisfaction in relation to American cable companies. They found satisfaction to be the lowest of any industry and that trend is due to continue. Last year, customer satisfaction dropped another 3 percent. With the benchmark score at 63, some of the major companies are struggling to keep their heads above 50. To put things in perspective, the United States Postal Service has a rank of 75. Yes, the same postal service that loses your grandma’s birthday card every year.
Despite all this, cable TV is still around. Even though streaming services like Netflix are on the rise and some of the best TV shows aren’t even on TV anymore, some people still like the old fashioned feel of a TV set and a remote control. On top of that, hundreds of channels, DVR and On Demand features don’t hurt either. Hence, if your one of these people, it helps to do some research on finding the best cable TV providers in America. Believe it of not, they are out there.
The Top Picks for Best Cable TV Providers in America
Finding the best cable TV providers in America is not as hard as you might think. The competition is fierce these days meaning that all cable companies essentially have the same features. Along with this, they also have the same negative aspects. So go ahead, close your eyes and just pick a company. On second thought, don’t do that because there is one fact that matters and that’s location. Due to location, many of you might just have one option to choose from. If you’re one of the fortunate ones and has a plethora of cable TV providers salivating for your business, then check some of these ones out.
Verizon FiOS has a core of 71 from the customer satisfaction survey making this one of the best cable TV providers in America. That’s a full 20 points more than the worst which probably explains why Verizon is adding more customers than any other cable company. Yes, even more than Comcast. In the first quarter of 2015 alone, Verizon added 90,000 new subscribers to their unique, fiber optic digital TV service. For wanting a sharp picture, speedy downloads, and durable service, Verizon FiOS is the way to go.
Comcast might not be one of the best cable TV providers when it comes to customer service but they’re certainly the most popular. Comcast has the largest coverage of any other cable company and they have some great channels and package options as well. Furthermore, it’s new X1 DVR has 500 GB of storage and can even record 5 shows all at once, if that’s your thing. However, there is a catch. If you want this fancy new machine, you have to sign up for Comcast’s two-year Triple Play contract and that includes a landline phone. But what if you don’t need a landline phone? Sorry, that’s Comcast for you.
Just like Verizon FiOS, AT&T U-verse has fancy fiber optic. Although AT&T customer satisfaction is lower than that of Verizon, it has a whopping number of 590 channels. That’s over 100 more than the next highest competitor. Does that really matter, though? Nielsen says most of us only stick to 17 channels or so anyway.
Time Warner Cable
Time Warner Cable is gearing up to become the evil empire of cable companies. They have the lowest customer service rankings in the industry and merging with Comcast in 2015 sure didn’t help. However, Time Warner is still trying to be one of the best cable TV providers by merging with the 4th, 7th and 10th largest cable companies in the U.S This will give them a massive 40- state reach. Apparently, Time Warner only cares about size and not quality. So if convenience is your thing, perhaps this is the way for your.
As mentioned before, the best cable TV provider is probably the one that serves your particular region. if you have more than one option, then do your best to compare. Alternatively, you can do what many others are doing these days and cut the cord altogether.